Rates for water service for Connecticut Water customers are approved by the Department of Public Utility Control (DPUC). Current rates were authorized by Docket 09-12-11 effective July 14, 2010.
A reliable supply of high quality water is essential to our quality of life. It provides for public health, hygiene, proper sanitation, protection of lives and property through fire protection, and allows for economic development that leads to job creation and tax revenues. At a cost of less than a penny per gallon, Connecticut Water delivers all of the benefits of high quality water to its customers 24 hours per day. If one were to put a value of having clean, safe water – it would certainly be higher than a penny per gallon!
It costs a typical Connecticut Water customer about $1.56 per day for all their water needs based on current rates. This is based on an average customer usage of 15,000 gallons per quarter, which costs about $141. Your cost for water service will depend on how much water you actually use and which water system provides your water. As Connecticut water has acquired smaller water systems, each system had it own set of rates some higher and some lower than Connecticut Water. For a rate schedule that applies to your system please see our Rate Schedules or call a customer service representative at 1-800-286-5700.
Payment Options
Customers have several convenient options for paying their Connecticut Water bill. Payments may be made by using any one of the following options:
- Pay your bill online with a debit or credit card (MasterCard or Visa).
- Pay your bill online through your checking account. You’ll need to create a member ID and password. You'll also need to provide your checking account information and account number the first time you log in. Be sure also to have your water bill handy because you will need your Company Number and amount due
- Pay by mail with a personal check in the envelope provided with your bill. Please remember to write your account number on the check and include your bill payment stub to ensure your payment is applied to the correct account.
- Pay by personal check, cash, money order, or debit or credit card (MasterCard or Visa) in person at any of our office locations.
- A check issued from your bank to our lockbox processor. These payments are not always made immediately. For quicker payment, you may want to pay directly from our Web site. By paying online, the amount due will be withdrawn from your checking account and credited to your water account within two business days.
- Payment centers at Country Grocery Store, 92-94 Main Street, Thomaston or Citizens National Bank, 835 Riverside Drive (Route 12), North Grosvenordale. Please note that it may take up to 10 days for payments to be credited to your account.