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Privacy Policy

As a visitor on the Connecticut Water Web site, it is important for you to know how Connecticut Water handles information collected from you. The following discloses Connecticut Water’s information gathering and dissemination practices for the Web site located at www.ctwater.com or any successor sites (collectively the "Web site"). Connecticut Water reserves the right to change this policy at any time by posting a new privacy statement at this location. Therefore, you are responsible for periodically checking this privacy statement for changes. Your use of the Website is governed at all times by Connecticut Water then-current Terms and Conditions of Use. If you disagree with how Connecticut Water may use your personal information under this Privacy Policy, you should not use this Web site.

1. Collected Information and Usage:

Connecticut Water does not:

  • Share your personal information with third parties for their direct marketing purposes.
  • Sell your personal information to others.

Connecticut Water may:

  • Use your personal information to complete a transaction, respond to your inquiry or enforce Connecticut Water’s Terms and Conditions of Use.
  • Share your personal information with third parties when necessary to complete a transaction.

Connecticut Water collects and uses personal information from you in the following ways:

  1. Personal Information You Submit to Connecticut Water:
    We do not obtain personal information about you when you visit our Web site unless you choose voluntarily to provide such information. If you choose to enroll or register for our various services, submit an employment application, or submit an inquiry, you may be asked to provide personal information (e.g. account number, name, address, phone number, Social Security Number and e-mail address). The personal information that you provide enables you to access our various services offered on the Web site and helps Connecticut Water to provide better customer service. We may use your personal information to respond to an inquiry you submitted, provide our services, or keep you informed about Connecticut Water and its services.

    Except as otherwise provided in this Privacy Policy, we will not disclose your personal information to third parties without your consent (which may be obtained electronically, such as by e-mail or click-to-accept), unless we reasonably believe the disclosure is essential to Connecticut Water's business or to provide services to you, including but not limited to where such disclosure is necessary to (i) comply with applicable law, (ii) collect unpaid bills, (iii) obtain and provide credit reporting information, or (iv) resolve disputes.

  2. Automatically Collected Information:
    Connecticut Water automatically receives certain types of information whenever you interact with Connecticut Water or use our services, such as your Internet protocol address and browser type. While we collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this information to (i) diagnose Web site technical problems, (ii) facilitate your use of the Web site, or (iii) track aggregate traffic patterns throughout the Web site.

  3. Cookies:
    Cookies are text files that are placed on your hard drive by a Web site when you visit that Web site. Cookies identify your computer and record your preferences and other data about your visit to that site so that when you return to the site, the site knows who you are and can personalize your visit. Connecticut Water may use cookies to collect information to determine how to improve our services by seeing which areas, features and services are most popular; to personalize the Web site and make recommendations, as well as to improve the site experience; and to complete transactions you have requested.

2. Children's Privacy:

Children under 13 should not send any information about themselves to Connecticut Water. If we learn that a child under 13 submits information through any part of the Web site, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information from children under 13, we do not use or disclose such information to third parties.

3. Links to Third Party and Co-Branded Web sites:

The Website may contain links to third-party websites. Please be aware that Connecticut Water is not responsible for and cannot control the privacy practices of these other sites. We encourage you to read the privacy policies for these other Web sites, as they may differ from ours.

4. Contact Connecticut Water:

If you have any questions or concerns regarding Connecticut Water’s privacy policy, or would like to request a change to your personal information or contact preferences, please contact us at (860) 664-6016, or e-mail publicaffairs@ctwater.com.

Effective November 1, 2007.