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Linebacker®
- Service Line Repair Plan
Key Terms and Conditions
Residential Plan
Effective 9/1/06
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| A. This Plan |
Includes all parts, material
and labor required to repair or replace leaking water service
lines, curb valves and customer shutoff (cellar) valve; repair
or replace nonfunctioning or damaged curb boxes, curb box covers;
for customers who have outside meter pits, coverage includes
the repair or replacement of leaking or non functioning meter
pit valves and non functioning or damaged meter pits and meter
pit covers. Connecticut Water or its agent will determine whether
to repair or replace any covered parts. Repair or replacement
includes excavation, as required, in the area of repair or replacement.
Also includes the cost of water service shut off/turn on by
The Connecticut Water Company or one of the subsidiary water
companies owned by Connecticut Water Service, Inc., and the
restoration of paving and soil (including filling, loaming and
seeding) in areas disturbed by excavation |
| B. Exclusions |
Does not include repairs or any work specifically
and solely for the purpose of increasing water pressure or flow
to the premises. Does not include any parts not specifically
identified as covered. Items such as pressure reducing valves,
booster pumps, stop & waste valves, lawn and/or fire sprinkler
systems, etc., are not included in The Plan. Does not cover
repair of any leaks inside the premises beyond (downstream of)
the customer shut off (cellar) valve. Does not cover pre-existing
damages, new service installations, relocation or alteration
of existing water service lines, repairs and/or replacement
of parts damaged directly or indirectly as a result of you or
any other party working or excavating on your property or in
the vicinity of the water service line or its associated parts.
Does not cover damages caused by earthquake, hurricane, volcanic
eruption, flooding, main break, landslide, natural disaster,
civil disobedience, riot or war. Does not cover improperly installed
pipes and appurtenances. |
| C. Plan Eligibility |
You must own or have a written legal
responsibility and authority to provide repairs for the water
service line (and associated parts) to a residential dwelling
served by The Connecticut Water Company or one of the subsidiary
water companies owned by Connecticut Water Service, Inc. You
must own the property traversed by the water service line,
or you must show proof of a valid Right of Access that permits
access for the repair and/or replacement of the water service
line if it crosses any intervening property. Service line
can be no greater than 1½" in diameter, must conform
to the design standards of Connecticut Water Service, Inc.
subsidiary companies' Rules and Regulations and cannot be
installed under concrete slabs, decks, patios, pools or other
structures that would prevent reasonable access for repair
purposes. Connecticut Water Service reserves the right to
deny plan coverage for any reason.
Separate Plan coverage is required for each additional service
connection and/or service line at a premise. Plans are not
transferable.
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| D. Enrollment |
If you pay by check/money order, your repair
plan begins within 10 days after your check/money order and
enrollment form have been received by Connecticut Water and
your check has been cleared by your bank. If you pay by credit
card, your protection plan begins within 10 days after your
enrollment form has been received by Connecticut Water, your
credit card has been validated and payment has been authorized
by the bank issuing your card. If you elect to have the charges
added to your quarterly water bill, your plan begins within
10 days of our receipt of your authorization to enroll in the
plan. Any partial payments towards your water bill will be applied
first to Linebacker®. Connecticut Water reserves the right
to make an on-site inspection of your service line and associated
parts to ensure they are in proper operating condition before
accepting any responsibility under the Plan. |
| E. Cancellation/Termination |
You may cancel this repair plan at
any time by notifying Connecticut Water in writing at 93 West
Main Street, Clinton, CT or by calling 1-888-205-1073. Customers
who have paid one year in advance may request a refund of
any remaining pro-rated fee based on the number of full months
coverage remaining. Refunds must be requested within 30 days
after termination of water service. Customers paying on their
quarterly water bill are not eligible for any refund upon
cancellation.
Connecticut Water may also terminate this repair plan for
non-payment of the fee and reserves the right to terminate
this repair plan if Connecticut Water determines that:
(1) The service line or its associated parts do not conform
to the standards listed in the Rules and Regulations of Connecticut
Water Service, Inc.'s subsidiary companies.
(2) There are unsafe working conditions at the site that
the property owner or person responsible for the service line
refuses to correct.
(3) The property owner or person responsible for service
line does not allow or permit the servicing or replacement
of any parts necessary to maintain the parts covered. |
| F. Limitations |
Connecticut Water will not be held liable
for any incidental or consequential damages, including water
damage caused by leaks. Connecticut Water will also not be held
liable for any damages caused to you or your property unless
such damage is the direct result of negligence of Connecticut
Water or its agents.
All work in relation to this repair plan must be performed by
Connecticut Water or our authorized contractor. This plan will
not pay for any labor or parts, costs for repair or replacement
of any covered items performed by any unauthorized parties or
any water damage caused by leaks. All repair work completed
under this plan is guaranteed for a period of one (1) year
for failures or defects in material or workmanship. |
| G. Renewals |
For those customers who have paid one year
in advance, the repair plan is eligible for renewal upon its
anniversary date. We will contact you by mail and/or telephone
to obtain your authorization to renew the plan. You may elect
to renew by paying for the next year by check money order or
credit card, or by having the charges added to your quarterly
water bills. If you elect to add the charges to your water bill,
one-fourth (¼th) of the annual fee for Linebacker®
will be added to your next quarterly water bill, and all subsequent
water bills. To cancel your plan, please call us at 1-888-205-1073.
Information and prices contained in this brochure are accurate
as of 9/1/06
Connecticut Water reserves the right to change
the items covered or the price of the repair plan without
prior notice. |
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