CWC again top water utility in DPUC
Scorecard
Experiences fewer customer complaints over the previous
year
CLINTON, CONNECTICUT – March 13, 2006 - Connecticut
Water Company has earned the best rating among Connecticut’s
largest regulated water utilities in the Department of Public
Utility Control’s Annual Consumer Service Complaint
Scorecard for the fourth straight year. In 2005, Connecticut
Water had a scorecard rating of 14.13 complaints per 100,000
customers, compared with 18.87 complaints per 100,000 customers
in 2004.
The company was ranked second overall out of the more than
40 utilities rated for 2005 which also included cable, telecommunications,
electric and natural gas. The Scorecard is a reflection
of customer satisfaction and is based on the number of consumer
complaints per 100,000 customers received by the DPUC in
2005 involving high bills, billing disputes, termination
of service, payment arrangements, quality of service and
outages experienced.
According to Maureen P. Westbrook, vice president, Connecticut
Water, finishing at the top of the DPUC Scorecard for the
fourth year is a direct reflection of employee commitment.
“Connecticut Water Company is fortunate to have a
skilled and dedicated staff that believes in the Company’s
mission to provide quality water and service, treating our
customers with respect, and resolving customer issues promptly
and effectively,” said Westbrook. “Although
we’ve had fewer complaints last year, we will commit
to continuously improving these numbers.”
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Connecticut Water Company serves approximately 71,000 customers,
or about 245,000 people, in 36 Connecticut towns. The towns
served include: Avon, Beacon Falls, Bethany, Bolton, Burlington,
Canton, Chester, Clinton, Coventry, Deep River, East Granby,
East Windsor, Ellington, Enfield, Essex, Griswold, Guilford,
Madison, Middlebury, Naugatuck, Old Lyme, Old Saybrook,
Plymouth, Prospect, Somers, South Windsor, Stafford, Stonington,
Suffield, Thomaston, Tolland, Vernon, Voluntown, Waterbury,
Westbrook, and Windsor Locks.
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