Eric W. Thornburg to Lead Connecticut
Water Company
Places emphasis on industry-wide collaboration, customer
service
CLINTON, CONNECTICUT – March 22, 2006 – Eric
W. Thornburg joined Connecticut Water Service, Inc. (NASDAQ:CTWS)
this month as its new president and chief executive officer
after spending four years as president of Missouri American
Water, a subsidiary of American Water Works Corporation.
He also led all Government and Regulatory Affairs for American
Water’s Central Region, which spans 15 mid-west states.
He succeeded Marshall T. Chiaraluce, who remains Connecticut
Water’s chairman until he retires from the company
and its board of directors in spring 2007.
Thornburg started as a management trainee with Pennsylvania
American Water in 1982 and has spent his entire career in
the water utility industry. He gained a deep understanding
of all aspects of water utility operations and management
throughout his career with American Water and has held various
Operations and Management positions overseeing engineering,
water quality, maintenance services and communication, before
being promoted to vice president, Operations at Indiana
American Water in 1993. In 2000, he became president and
chairman of Missouri American Water where he managed all
aspects of the financial and operational performance of
the state’s largest water service corporation. Thornburg
has a Bachelor’s degree from Cornell University and
an MBA from Indiana Wesleyan University.
During his first few days at Connecticut Water, Thornburg
traveled to all regions of the company to meet the employees
and said he wasn’t surprised to see their enthusiasm
and commitment to customers. “There is something special
about the people in our business,” said Thornburg.
“They have a deep desire to serve, not only their
customers, but also their colleagues.”
One area that Thornburg said he feels strongly about is
building relationships and collaborating with all stakeholders
involved with water resources – because water utilities
provide an essential public service. “We all benefit
as a society when we work together to ensure our customers
receive high-quality and reliable water service.”
Connecticut Water scored the best among the largest water
utilities rated in the Connecticut Department of Public
Utility Control’s 2005 Consumer Complaint Scorecard
and Thornburg said the company will continue to focus on
customer service. We will continually strive to improve
customer satisfaction and work hard to meet our customers’
needs,” he said.
Thornburg said Connecticut Water will also continue to
place emphasis on environmental and water quality compliance
issues under his leadership. “We will remain committed
to always doing what’s right and being stewards of
the environment,” said Thornburg. The company has
significant landholdings and other programs to provide for
source water protection. Additionally, the company performs
more than 150,000 water quality tests annually – an
average of 400 tests a day. “We enhance our customers’
quality of life and are dedicated to meeting their high
expectations.”
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Connecticut Water serves more than 81,000 customers, or
more than 286,000 people, in 41 Connecticut towns through
its Connecticut Water Co., Crystal Water Co., and Unionville
Water Co. subsidiaries.