Connecticut Water established a Customer Advisory Council to enhance communications with our customers and the communities we serve. The Customer Advisory Council meets on a regular schedule to hear updates from company representatives about projects, policies and procedures that may impact water quality or service, and for us to receive feedback from the council members.
The goal is to improve communication, learn about the needs and priorities of customers and better coordinate in the towns we serve.
Customer Advisory Council members must be Connecticut Water customers and need to be appointed by the town they represent. Employees of Connecticut Water are not eligible to be town Customer Advisory Council members.
The next meeting of the Customer Advisory Council is scheduled for Tuesday, March 14, 2023, at 6 p.m. via Zoom. Meeting Agenda
October 4, 2022 - presentation
June 21, 2022 - minutes presentation
March 29, 2022 - minutes presentation
January 4, 2022 - minutes presentation
Connecticut Water has updated our online billing platform, in partnership with Invoice Cloud. If you are a current auto pay or e-billing customer, for the security of your data, you will be required to update your billing information on our new system. Please note that the 'convenience fee' mentioned in the Invoice Cloud Terms & Condition (Paragraph 9) does not apply to Connecticut Water payments.
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