At Connecticut Water, we are pleased to be a leader among water utilities with our efforts to protect our customers.
Our award-winning program, Be Sure Before You Open the Door, will send an email to our customers with a photo of the service person on route for a scheduled appointment.
You can feel better knowing who to expect before our employee knocks on your door. The emailed photo will match the photo on the service employees company-issued ID, which has a unique background and holographic watermark.
Your safety is important to us.
To take advantage of this program, please be sure we have your email address.
Connecticut Water employees drive vehicles with the company logo and will be happy to show you their photo ID. You are also encouraged to call us at800.286.5700 to confirm that an employee is at your home.
Connecticut Water will be transitioning to Invoice Cloud - a new online payment system - beginning in August 2021. If you are a current auto pay or e-billing customer, you will be required to update your billing information following this switch for the security of your data. There is nothing you need to do at this time, but please stay tuned to our website and emails for more information.
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