COVID-19 Preparedness Measures
Connecticut Water is announcing COVID-19 related precautions that it is taking to protect the health and safety of employees, customers and the community while continuing to deliver a reliable supply of safe drinking water.
“We are committed to providing the same vital public service we do 24/7 despite the spread of COVID-19. Connecticut Water has well established emergency contingency and business continuity plans that anticipate and address extraordinary situations like the coronavirus so that we can deliver uninterrupted service to customers and communities while protecting the health and safety of our employees.” - Maureen P. Westbrook, Connecticut Water president
Among the measures taken:
- In alignment with Governor Lamont's recommendation to exercise social distancing, Connecticut Water employees capable of telecommuting began working remotely on March 13. While telecommuting is not possible for some of our employees, such as the company’s field service delivery personnel who monitor water supplies, operate water treatment facilities, maintain the water distribution systems and make essential customer field visits, we are taking extra precautions and preventative measures for those teams consistent with CDC guidance and other best practices.
- Our offices are closed to visitors. Connecticut Water is still readily available to meet customer needs: phone lines are open for 24-hour emergency service at 1-800-286-5700. Bill payments can be made by mail, phone, online at ctwater.com or at several local on-site locations, which are listed on our website here.
- In-home service appointments will be limited to only those that are essential. If our people need to enter a customer’s home, they will ask a few simple questions about potential exposure to the coronavirus for their safety and other customers.
- Non-essential customer appointments, such as periodic meter changes, will be rescheduled to a later date.
Customer Assistance Options:
Connecticut Water has interest-free COVID-19 extended payment plans up to 24 months with no down payment for any customer who may need it.
Additionally, through our H2O Help 2 Our Customers Assistance Programs or through our partnership with Operation Fuel we offer financial assistance for income qualifying customers.
We understand the realities that COVID-19 had placed on many of our customers so please visit ctwater.com/H2O or call us at 1.800.286.5700 as soon as possible.
Safety of Drinking Water
Customers should know that tap drinking water is not a known source coronavirus. According to a March 3rd technical report issued by the World Health Organization (WHO), “The COVID-19 virus has not been detected in drinking water supplies, and based on current evidence, the risk to water supplies is low.”
Additionally, the United States Environmental Protection Agency (EPA) states, "The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual.
EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. Coronavirus, which causes COVID-19, is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective." For more information from EPA, visit their website here.
Customers should continue to use and drink tap water as usual. According to the CDC, washing your hands often with soap and water for at least 20 seconds helps prevent the spread of COVID-19. Water can be used as usual and boiling water is not necessary.
Connecticut Water will continue to monitor developments related to the coronavirus and COVID-19, including information from the Centers for Disease Control and recommendations from Governor Lamont and will comply with all mandates and recommendations to protect the public health.
Connecticut Water will continue to provide 24 hours emergency service by calling 1-800-286-5700. Customers can check back here for updated information regarding our COVID-19 precautions.