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COVID-19 Frequently Asked Questions

The United States Environmental Protection Agency (EPA) recommends that Americans continue to use and drink tap water as usual. The World Health Organization (WHO) has stated that the, “presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low.”1 Additionally, according to the CDC, COVID-19 is mainly thought to spread between people who are in close contact with one another. Further, EPA’s drinking water regulations require treatment at public water systems to remove or kill pathogens, including viruses.

Connecticut Water surface water, or reservoir sources, use filtration and a disinfectant to treat water before it is delivered to customers. Water from groundwater sources, or wells, is filtered naturally as it passes through the soil.

No. Boiling your water is not required as a precaution against COVID-19. The United States EPA recommends that Americans continue to use and drink tap water as usual.

We ask that you consider rescheduling the appointment for a later date. We are committed to the health and wellbeing of our employees and customers and keeping our employees out situations where the virus may be present will help to prevent the further spread of the coronavirus.

If you or someone in your household has COVID-19, or is suspected of having COVID-19 based on an exposure or recent travel, please call and reschedule the appointment for a later date after the quarantine period has ended. 

The following options are always available for most water account needs:

Leaving payments at, or mailing directly to, our office may delay the payment being posted to your account.

Income-eligible customers may qualify for assistance through our H2O – Help 2 Our Customers – Customer Assistance program. We are also a partner of Operation Fuel.

If you anticipate having difficulty paying your bill, please call us as soon as possible at 1-800-286-5700 so that we can make arrangements to help you during this time.


There are several helpful links on the Centers for Disease Control website: