Q: Is COVID-19 affecting Connecticut Water’s ability to provide clean, safe drinking water?
Q: What is Connecticut Water doing about the Coronavirus/COVID-19?
Q: Can I get COVID-19 from tap water?
Q: Do I need to boil my drinking water?
Q: How does COVID-19 (coronavirus) spread?
Q: What if I or someone in my household has COVID-19, cold or flu-like symptoms and I have a scheduled field service appointment?
Q: What if I have a question on my account or want to make a payment?
Q: What should I do if I have a financial hardship and can’t pay my water bill?
Q: Where can I get more information on Coronavirus/COVID-19?
We continue to provide clean, safe drinking water.
We have well established emergency contingency and business continuity plans that anticipate illness outbreaks and other situations that could affect our operations. As result of this prudent planning, the vast majority of workforce is able to work remotely, minimizing their risk of catching COVID-19, while being able to perform their normal duties.
Further, following Governor Lamont’s ‘Stay Safe, Stay Home’ executive order issued on March 20, 2020, Connecticut Water has suspended all non-emergency construction activity until further notice. This includes water main replacement projects and other planned capital improvements. Our personnel will continue to perform essential construction activity, such as the repair of water main breaks that are needed to continue to provide a reliable supply of safe drinking water to customers and the community.
By limiting the interaction of our employees with the community for work that can be postponed, we are further reducing the risk that these “mission-critical” employees will impacted by COVID-19, whether it be through contact with an infected person or development of symptoms – either of which would require a self-quarantine.
Connecticut Water is carefully monitoring the state and national advisories regarding COVID-19. Connecticut Water has taken precautionary steps to protect the health of our employees.
The United States Environmental Protection Agency (EPA) recommends that Americans continue to use and drink tap water as usual. The World Health Organization (WHO) has stated that the, “presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low.”1 Additionally, according to the CDC, COVID-19 is mainly thought to spread between people who are in close contact with one another. Further, EPA’s drinking water regulations require treatment at public water systems to remove or kill pathogens, including viruses.
Connecticut Water surface water, or reservoir sources, use filtration and a disinfectant to treat water before it is delivered to customers. Water from groundwater sources, or wells, is filtered naturally as it passes through the soil.
No. Boiling your water is not required as a precaution against COVID-19. The United States EPA recommends that Americans continue to use and drink tap water as usual.
According to the Centers for Disease Control (CDC), the virus is thought to spread mainly from person-to-person.
These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but according to the CDC “this is not thought to be the main way the virus spreads.”
We ask that you consider rescheduling the appointment for a later date. We are committed to the health and wellbeing of our employees and customers and keeping our employees out situations where the virus may be present will help to prevent the further spread of the coronavirus.
If you or someone in your household has COVID-19, or is suspected of having COVID-19 based on an exposure or recent travel, please call and reschedule the appointment for a later date after the quarantine period has ended.
The following options are always available for most water account needs:
Leaving payments at, or mailing directly to, our office may delay the payment being posted to your account.
COVID-19 extended payment plans are available for all Connecticut Water customers who may have difficulty paying their bills. The plans are interest-free, do not require a down payment and may be spread out for up to 24 months.
If you anticipate having difficulty paying your bill, please call us as soon as possible at 1-800-286-5700 so that we can make arrangements to help you during this time.
There are several helpful links on the Centers for Disease Control website: www.cdc.gov