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Customer Assistance

If you are having trouble paying your bill, please contact us by phone at 1-800-286-5700 as soon as possible for information.


Connecticut Water offers a variety of assistance programs for our customers including our Water Rate Assistance Program (WRAP), our Help 2 Our Customers (H2O) Program and through our partnership with Operation Fuel. Connecticut Water is also a participant in the State of Connecticut Low Income Water Assistance Program.


Water Rate Assistance Program (WRAP)

Connecticut Water now offers a Water Rate Assistance Program (WRAP) for income-eligible customers. It is the first program of its kind offered by a water utility in Connecticut. Through WRAP, income-eligible customers can get a 15% reduction on their water bill, excluding Linebacker service. Customers may also qualify for our H2O Customer Assistance Program and Operation Fuel offerings.

For more information on this program click here.


H2O - Help 2 Our Customers Program

At Connecticut Water we know how important it is for our customers to have a safe reliable supply of drinking water.  At the same time, we understand the realities that customers can face when experiencing financial hardship.  We are pleased to offer our H2O – Help 2 Our Customers program to provide financial assistance and/or payment plans to support customers who may be experiencing challenges and help maintain uninterrupted water service during these times. For more on this program, click here.


Connecticut Water is also an Operation Fuel Partner

Operation Fuel provides emergency energy and utility assistance to households in Connecticut that are facing financial crisis. For more on Operation Fuel, click here.


State of Connecticut Low Income Water Assistance Program

Through the State of Connecticut, households with an annual income at or below 60% of the state median income can qualify for one-time assistance of up to $1,000 on their water and wastewater bills. For more information, click here


Flexible Payment Plans

Customers may enroll in Flexible Payment Plans, which can be spread over 18 months. For more information on payment plans, click here.