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General Rate Case Information

Connecticut Water has filed an application with Connecticut Public Utilities Regulatory Authority (PURA) to amend rates. 

  • The application was filed to recover more than $265 million in infrastructure investments made in systems that are not in current rates
  • The application proposes a reduced rate for eligible low-income customers
  • The application proposes rates to encourage water conservation
  • The requested increase would be about 35 cents more per day for bill for typical residential customer
  • The application and its proposals are subject to an extensive review process by PURA with input from the Office of Consumer Counsel, the Attorney General and the public
  • PURA's review may take up to 200 days, with approved rates going into effect following the review
  • For an overview of the application, click here.


PURA Public Hearing

PURA has scheduled a Public Comment Hearing for this application (Docket 20-12-30) via remote access on the following dates:

April 6, 2021 at 6:30 pm (concluded)


April 7, 2021 at 6:30 pm (concluded)



An additional Public Comment hearing focused on the application for the Heritage Village Division water and wastewater rates will be held via remote access on:

April 7, 2021 at 3:00 pm (concluded)


There are additional evidentiary hearings scheduled for April 13-16, April 20-21 and May 5-7, 2021. These may be continued or rescheduled as deemed necessary by PURA.  The schedule for the docket is available on PURA’s website at



Additional Information

For our January 15, 2021 press release on the application, click here.

For more about Connecticut Water, click here: Connecticut Water Company Summary 2020-2021

Connecticut Water's H2O Customer Assistance Program and COVID-19 Payment Plans will remain in place. 

Questions? Call our Customer Service team at 1-800-286-5700 or email


Customer Notices

All customers received notification of our rate case application via U.S. Postal mail. Copies of those notification letters are available below. Customers with questions about which division they are located in can call our Customer Service team at 1-800-286-5700 or email

Connecticut Water Main Division

Heritage Village Division: Residents of Heritage Village

Heritage Village Division: Residents outside of the Village (Southbury, Oxford, some areas of Middlebury)

Avon Water Division

Crystal Division

Ellington Acres Division

Gallup Division

Mansfield Division

Middlebury Division

Pilgrim Hills Division

South Coventry Division

Storrs Division

Unionville Division