Rates for water service for Connecticut Water customers are approved by the Public Utilities Regulatory Authority (PURA). Current rates were authorized by Docket 09-12-11 effective July 14, 2010. On April 1, 2014, the WICA charge in effect at January 1, 2014 was rolled into base rates while a two-year rate reduction was implemented as a result of a federal income tax refund filed for by Connecticut Water. In addition, the Water Revenue Adjustment was implemented. All of these changes were approved by PURA through a Settlement Agreement between Connecticut Water, the Office Consumer Counsel and the Attorney General's Office. More information on how these changes affected customer bills was provided to customers through a special bill insert.
A reliable supply of high quality water is essential to our quality of life. It provides for public health, hygiene, proper sanitation, protection of lives and property through fire protection, and allows for economic development that leads to job creation and tax revenues. At a cost of less than a penny per gallon, Connecticut Water delivers all of the benefits of high quality water to its customers 24 hours per day. If one were to put a value of having clean, safe water – it would certainly be higher than a penny per gallon!
It costs a typical Connecticut Water customer about $1.67 per day for all their water needs based on current rates. This is based on an average customer usage of 15,000 gallons per quarter, which costs about $150. Your cost for water service will depend on how much water you actually use and which water system provides your water. As Connecticut water has acquired smaller water systems, each system had it own set of rates some higher and some lower than Connecticut Water. For a rate schedule that applies to your system please see our Rate Schedules or call a customer service representative at 1-800-286-5700.
We strive to provide excellent service and cost-effective, consumer friendly options for our customers, and we now offer more convenient ways for customers to pay their water bill. Connecticut Water offers full featured E-Billing with options to view account history, schedule automatic payments of water bills and receive and e-mail when a water bill has been issued. Customers can pay their bill at many retail locations, including Stop & Shop, Price Chopper, Shop Rite, Big Y, Kmart, Walmart and Rite Aid - in addition to paying online, by mail and by phone.
|How you pay it||Acceptable Methods|
|By mail using an envelope provided by CWC||Checking Account|
|Online www.ctwater.com||Credit/Debit Card Accepted Checking Account|
|Phone (1-800-286-5700)||Credit/Debit Card Accepted|
|Select Retail Locations||Services Charge Cash Accepted Credit/Debit Card Accepted *|
|*Kmart and Walmart accept PIN Based Debit cards. No retail locations accept credit cards|
Customers have several convenient options for paying their Connecticut Water bill. Payments may be made by using any one of the following options:
Store finder for Big Y, Price Chopper, Shop Rite, Stop & Shop, Rite Aid and other retailers participating in Western Union's 'Bill Pay' program. Make sure you check the 'Bill Pay' box before searching for the nearest location. Only cash is accepted at these locations and customers will need their Connecticut Water statement the first time customers pay at one of these locations.
Store finder for Kmart and Walmart and other retailers participating in CheckFreePay. Customers will need cash or a PIN based debit card and your Connecticut Water bill statement. Credit cards are not accepted. Customers can use their credit card to make a payment by calling our customer service center during normal business hours at 1-800-286-5700.