skip to main content

Customer Rates and Billing

Rates for water service for Connecticut Water customers are approved by the Public Utilities Regulatory Authority (PURA). Current rates were authorized by Docket 09-12-11RE04 effective August 15, 2018.

Customers will see changes to their water bill as a result of a Settlement Agreement approved by Public Utilities Regulatory Authority (PURA) entered into by the company and the state’s customer advocate, the Office of the Consumer Counsel.

It increases water bills by approximately $2.37 per month or 8 cents per day for a residential customer using the average of 15,000 gallons of water per quarter. As always, customers will receive safe reliable drinking water service 24 hours a day for less than a penny a gallon.

Under the Agreement:

  • The current approved Water Infrastructure and Conservation Adjustment (WICA) charge will be reset to zero. The separate WICA charge for eligible PURA approved infrastructure projects now on customers’ bills will be removed and that same amount rolled into base rates.
  • The Company will not increase your base rates further before January 2020, at the earliest.
  • The Company may still seek approval for new WICA charges and will modify the Water Revenue Adjustment (WRA) charge, as approved by PURA before a general rate case. The rate increase is significantly less than it would have been, as the company is only getting recovery for a limited portion of the investments made in water supplies, treatment, tanks, equipment and other system improvements across the company since our last general rate case in 2010.

More information on how these changes affected customer bills was provided to customers through a special bill insert.

A reliable supply of high quality water is essential to our quality of life. It provides for public health, hygiene, proper sanitation, protection of lives and property through fire protection, and allows for economic development that leads to job creation and tax revenues. At a cost of less than a penny per gallon, Connecticut Water delivers all of the benefits of high quality water to its customers 24 hours per day. If one were to put a value of having clean, safe water – it would certainly be higher than a penny per gallon!

Your cost for water service will depend on how much water you actually use and which water system provides your water. As Connecticut water has acquired smaller water systems, each system had it own set of rates some higher and some lower than Connecticut Water. For a rate schedule that applies to your system please see our Rate Schedules or call a customer service representative at 1-800-286-5700.