The charges for all Connecticut Water customers include a Basic Service Charge, a Water Usage Charge and any Applicable Charges or Credits.
Basic Service Charge is applied each billing period to help cover a portion of fixed costs such as meter reading, testing and replacement, bill preparation and processing, etc. The basic service charge is based on the meter size at your account. The Basic Service Charge is applied even if there is no consumption at a premise during a particular billing period.
Commodity Charge is based on the amount of water used during the billing period times the applicable charge for your customer class (residential, commercial, industrial, public authority and seasonal). The commodity charge shows on the bill in units of gallons or cubic feet depending on how the meter installed at your premises records the usage.
Applicable Charges or Credits are PURA approved charges applied on a percentage basis to the total of the Basic Service Charge, Commodity Charge and miscellaneous service charges as noted below. These may include:
Your bill may also include a charge for one of Connecticut Water’s optional Linebacker® Protection Programs. Linebacker protection is available to residential customers to repair or replace the service line coming in their home, the sewer or septic line leaving the home, and indoor household plumbing. The Linebacker charge on your bill will vary depending on what plan you subscribe to.
Effective February 24, 2012, Connecticut Water is assessing interest on late payments as follows:
Payments not posted to the account prior to generation of the notice will incur the charge so every effort should be made to make sure payments arrive and are posted prior to the time frames indicated.
Customers who pay their water bill when the “Reminder Notice” is received should be aware that after February 24, 2012 an interest charge of 1.5% will be included on that notice.
The interest charge and schedule for assessing interest on unpaid balances has been approved by the Public Utilities Regulatory Authority.
For an illustration and line-by-line explanation of a Connecticut Water bill, please see Understanding Your Bill.
If you have questions about your bill, please call a Customer Service representative at 1-800-286-5700. If you prefer to send your questions with your payment, please use a separate piece of paper and include your name, address and account number. Notes written on the bill may delay the processing of your payment.
Users of Telecommunication Devices for the Deaf (TDD) may call 1-800-649-9118.
A rate schedule that explains the various charges that appear on your bill and copies of our Rules and Regulations are available at any of our offices or by calling 1-800-286-5700 as well as here on our website under Rate Schedule and Rules and Regulations.
Direct written communications to:
Customer Service Manager
93 West Main Street
Clinton, CT 06413