Customer Assistance

H2O – Help to Our Customers Hardship Assistance Program

Connecticut Water knows these are difficult economic times and some customers may be facing financial challenges. We are pleased to offer assistance through our H2O “Help to our Customers” assistance program.

Connecticut Water partners with local social service agencies to determine customer eligibility, which is based on federal and state income guidelines. We will work with eligible customers to identify potential available resources, establish a payment arrangement for unpaid balances, and provide assistance with their water bill.

If you are having difficulty paying your bill, it is important you contact us at 1-800-286-5700 so we can discuss payment arrangements and how we can work with you to maintain uninterrupted water service.