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Service Updates

Service Updates

Connecticut Water is committed to providing a reliable supply of high quality water to customers. On average, each year the Company invests more than $45 million dollars in its infrastructure to maintain and improve system reliability and water quality.

On rare occasions, customers may have their water service interrupted as a result of:

  • a planned system improvement, in which case advance notice is given, or
  • an unplanned situation such as a main break/pipe failure, a construction mishap that damages our pipes, or an equipment failure.

Our crews respond to unplanned service interruptions no matter when they happen - 24 hours a day, seven days a week. They work to isolate the area, minimize the impacts of the incident, and restore service as soon as possible.

Updates on more widespread or longer duration events that interrupt service will be provided on our homepage. Sign-up for phone, text and e-mail alerts about service and water quality related issues at