Connecticut Water Company (CWC) will be replacing water main in your neighborhood starting on or about September 13, 2021. The work hours will be 7 a.m. to 4:30 p.m., Monday through Friday. We expect that the project to be complete by mid-November.
Improvements to your water system are possible through our Water Infrastructure and Conservation Adjustment (WICA) program. WICA funds enable us to accelerate the replacement of aging water system infrastructure and sustain valuable water resources. These projects ensure that you and future generations of customers will continue to experience high-quality, reliable water service.
Your property will receive water service from a temporary above ground water pipe for several weeks so that we can replace the existing water main. The above ground water pipe will be connected to an exterior garden hose fixture or directly to your water service at the curb stop. We may temporarily interrupt your water service as we transition to and from the temporary water pipe. Most interruptions are brief, lasting less than a few hours.
We will notify you at least 24 hours in advance of planned interruptions so that you can plan accordingly. Please call our customer service staff at 1-800-286-5700 to ensure that we have your current contact information so that you receive these notifications. It is not necessary that anyone be present at the time of the replacement.
Please use caution in the construction work zone. Our work will involve trenches that may be up to 6 feet deep. Our contractor will take all required safety measures to ensure the work area is safe, including appropriate signs, barricades and traffic control. At times traffic lanes may be restricted. Restoration work, such as repaving of driveway aprons and restoration of grass along the curb line, will take place when the project is fully completed. Due to seasonal constraints around paving and planting, the restoration work may take place several weeks after we have moved through your area.
Our team has adopted precautions to work safely during the pandemic. If you see those on the job, we ask you to maintain a minimum distance of six feet. This helps us protect the people who help ensure that clean, safe water reaches your tap 24 hours a day, 365 days a year. Additional information can be found at ctwater.com/projects. Specifics, including scheduled service interruptions, will be communicated by phone, text and e-mail messages. You will only receive these notifications if we have your contact information. Please visit ctwater.com/notification to provide your contact information for future notifications.