Connecticut Water Invites customers to learn about where their water comes from, and ends up, during facility open houses
SOUTHBURY, Conn., May 12, 2026 — Connecticut Water invites customers and the public to learn about where their water comes from, and where it goes, during an upcoming open house at a drinking water treatment facility and a wastewater treatment facility in Heritage Village system.
“Our team of local water professionals are eager to share the tools we use to filter and treat water to remove impurities, and test its quality,” Connecticut Water President Craig J. Patla said. “Events like these combine the fundamental building blocks of our company – customers, employees, and communities. We know high-quality drinking water, reliable service and wastewater treatment are essential to our customers and the community, and this is great way to share our commitment to service.”
Open House at Heritage Village Drinking Water Treatment Facility 
Come see the fascinating, complicated processes involved with delivering high-quality drinking water during an open house at Connecticut Water’s new Heritage Village Drinking Water Treatment Facility, which serves portions of Middlebury, Oxford, and Southbury. The facility, designed to remove naturally occurring minerals that have historically caused discolored water, began operating in the fall. It’s capable of producing up to 2 million gallons of drinking water per day.
Details of the Open House:
Date: May 19, 2026
Time: 9 -11 a.m.
Location: Heritage Village Drinking Water Treatment Facility, 466 Heritage Road, Southbury (near the driveway to the Pomperaug Golf Club and Simply Tennis).
Open House at Heritage Village Wastewater Facility 
Our dedicated team of Connecticut Water professionals will guide visitors through the facility and demonstrate how biosolids are safely removed and treated in our system. The facility handles wastewater from more than 3,000 customers, treating more than 150 million gallons of wastewater each year. After a major upgrade in 2013, the facility treats wastewater from 33 miles of sewer lines.
Details of the Open House:
Date: May 19, 2026
Time: 1-3 p.m.
Location: Heritage Village Wastewater Treatment Facility, 316 Heritage Road, Southbury.
Adults must bring a government-issued photo ID. The event is free and open to the public. Guests can come any time during the timeslot. Because the facilities are operational worksites, everyone must wear closed-toe, flat shoes for their own safety.