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Pay Your Bill

Convenient options. Useful information. All about your bill.

Manage payments through your account, set up auto pay, or make a one-time payment without signing in—whichever you find most convenient.

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Other ways to pay

If you are not interested in online bill pay, please find other convenient ways to pay your water bill.

 

Please remember to write your account number on the check and include your bill payment stub to ensure your payment is applied to the correct account.

Remittance Address:
Connecticut Water Co.
P.O. Box 981015
Boston, MA 02298

 

Pay by cash, in person at many convenient retail locations (including Stop & Shop, Price Chopper, Shop Rite, Big Y, Kmart, Walmart and Rite Aid). See below to locate nearest retail location. Please note that there is a service fee collected by the retailer for this service so be sure to ask the amount of the fee before paying your bill.

Store finder for Big Y, Price Chopper, Shop Rite, Stop & Shop, Rite Aid and other retailers participating in Western Union's 'Bill Pay' program. Make sure you check the 'Bill Pay' box before searching for the nearest location. Only cash is accepted at these locations and customers will need their Connecticut Water statement the first time customers pay at one of these locations.

Store finder for Kmart and Walmart and other retailers participating in CheckFreePay. Customers will need cash or a PIN based debit card and your Connecticut Water bill statement. Credit cards are not accepted. Customers can use their credit card to make a payment by calling our customer service center during normal business hours at 1.800.286.5700. for Big Y, Price Chopper, Shop Rite, Stop & Shop, Rite Aid and other retailers participating in Western Union's 'Bill Pay' program. Make sure you check the 'Bill Pay' box before searching for the nearest location. Only cash is accepted at these locations and customers will need their Connecticut Water statement the first time customers pay at one of these locations.

*Kmart and Walmart accept PIN Based Debit cards. No retail locations accept credit cards

 

Call 1.800.286.5700

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Current Rates

View the current rates in your community by system below. Or call Customer Service at 1.800.286.5700.

Details on application to amend customer rates

 

Avon Water Company Customers

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Connecticut Water Division

Includes the towns of: Avon, Beacon Falls, Bethany, Bolton, Burlington, Canton Chester, Clinton, Coventry, Deep River, East Granby, East Windsor, Ellington, Enfield, Essex, Griswold, Guilford, Killingworth (Beechwood Sun Communities), Madison, Mansfield (Rolling Hills), Middlebury, Naugatuck, Old Lyme, Old Saybrook, Plymouth, Prospect, Somers, South Windsor, Stafford, Stonington (Masons Island), Suffield, Thomaston, Tolland, Vernon, Voluntown, Waterbury, Westbrook and Windsor Locks.

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Crystal Division

Includes the towns of: Brooklyn, Griswold, Killingly, Plainfield and Thompson.

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Ellington Acres Division

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Heritage Village Water Company Customers

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Mansfield Division

Includes the towns of: Ashford, Colchester, Columbia, Coventry, East Haddam, East Hampton, Hebron, Killingworth, Lebanon, Manchester, Mansfield, Marlborough, Portland, Willington and Woodstock.

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Middlebury Water Division

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image of a utility shed on Straitsville reservoir

South Coventry Division

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Storrs Division

Customers of The University of Connecticut Water System served by Connecticut Water.

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UCONN Water & Sewer Fee & Rate Schedule

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Unionville Division

Includes the towns of: Avon and Farmington.

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Special Charges

Includes charge for Service Turn On/Off, frozen meters, unauthorized hydrant use, bulk water sales, curb box repairs, cross connection notices and collection fees.

View rates
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Rates for water service for Connecticut Water customers are approved by the Public Utilities Regulatory Authority (PURA). 

In addition to your Basic Service charge and Water Usage for your account, your bill may include surcharge or credit line items. These charges have been authorized under state law to allow for recovery of certain approved costs between rate cases. The charges must be approved by PURA before being added to the bill. They are applied as a percentage of the amount billed for the Basic Service charge, Water Usage, and miscellaneous service charges approved by PURA.

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A guide to your water bill.

The Basic Service Charge is applied each billing period to help cover a portion of fixed costs such as meter reading, testing and replacement of meters, bill preparation and processing, etc. The basic service charge is based on the meter size at your account. The Basic Service Charge is applied even if there is no consumption at a premise during a particular billing period.

sample water bill with daily basic service charge highlighted

This charge is based on the amount of water used during the billing period times and the applicable charge for your customer class (residential, commercial, industrial, public authority and seasonal). The Water Usage Charge shows usage in units of gallons or cubic feet depending on the water meter. Water is billed per 1,000 gallons or 100 cubic feet whichever is applicable to your meter.

sample water bill with water usage highlighted

Water is a precious and limited natural resource that needs to be used wisely. To encourage wise water use, PURA has authorized a slightly higher rate for customers who use more than an average of 200 gallons of water per day in a billing period. Only usage above the 200 gallons per day average will be billed at a higher rate.

sample water bill with water usage highlighted

These are PURA approved charges applied on a percentage basis to the total of the Basic Service Charge, Water Usage Charge and miscellaneous service charges as noted below. These may include:

 

  1. Water Infrastructure and Conservation Adjustment (WICA). The WICA recovers the costs for eligible infrastructure replacement and conservation related projects. The WICA may be adjusted every 6 months.
  2. Water Revenue Adjustment (WRA). The WRA is reviewed annually and may be a charge or credit on customers’ bills based on actual revenues collected in the prior year. WRA is applied to the water bill, including miscellaneous service charges and service fees and ensures that water utilities do not over collect or under collect the revenues that were approved in rates by PURA.

Your bill may also include a charge for one of Connecticut Water’s optional Linebacker® Protection Programs. Linebacker protection is available to residential customers to repair or replace the service line coming in their home, the sewer or septic line leaving the home, and indoor household plumbing. The Linebacker charge on your bill will vary depending on what plan you subscribe to.

sample water bill with WICA and Revenue Adjustment Credit highlighted

sample water bill with daily basic service charge highlighted
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FAQ Accordion
FAQs

Everything you need to know about estimated billing.

Your bill will only be estimated if we are unable to obtain an actual meter reading due to an issue with your reading device. Please contact our office to set up an appointment to schedule to have a device installed or repaired (we will have to access your property). 

For most of our customers with a consumption history, Connecticut Water will look at your prior year’s usage during the same time period to determine an estimated usage for your home.

There will be a message printed on your bill stating: 

Type of Reading: Estimate

We appreciate your responsiveness to paying your water bill for the service that has been provided.

If you are having difficulty paying your bill, please contact our office by phone at 1-800-286-5700 or via email at customerservice@ctwater.com.  We’re here to help you through this difficult time.

Yes, this bill will look exactly the same as a current one. However, it will have a message indicating that it is “estimated.”

We look at recent usage and trends for typical homes.

Yes. Connecticut’s Public Utilities Regulatory Authority regulations allow utilities to issue an estimated bill if they are unable to obtain an actual reading during the billing period.

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Support

Need to speak to someone?

Customer Service Inquiries and 24 hour Emergency Service:

1.800.286.5700