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Financial Support

Water Rate Assistance Program (WRAP)

Connecticut Water offers a variety of assistance programs for our customers including our Water Rate Assistance Program (WRAP), our Help 2 Our Customers (H2O) Program and through our partnership with Operation Fuel. Connecticut Water is also a participant in the State of Connecticut Low Income Water Assistance Program.

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Connecticut Water now offers a Water Rate Assistance Program (WRAP) for income-eligible customers. It is the first program of its kind offered by a water utility in Connecticut. Through WRAP, income-eligible customers can get a 15% reduction on their water bill, excluding Linebacker service. Customers may also qualify for our H2O Customer Assistance Program and Operation Fuel offerings.

WRAP complements our existing H2O and Operation Fuel assistance programs. For more information on our financial assistance programs, please visit or call us at 1.800.286.5700.

Guidelines for WRAP

  1. Approval from Operation Fuel or Town Social Service Office based on what the local agency deems meet the eligibility requirements is required. The company typically uses income at or below 200% of the Federal Poverty Level Guidelines as modified from time to time.
  2. Customer will need to apply every 2 years
  3. When customer moves they will need to apply again for the new account
  4. Customer can have WRAP, H2O and Operation Fuel
  5. Only Residential customers are eligible for WRAP
  6. Both Tenants and Owners are eligible
  7. Once accepted the new rate will be effective on the next bill cycle
  8. Company can remove customer at any point from the program
  9. All requirements related to timely payment, interest charges, payment schedules and terminations continue to apply to customers in the WRAP program

Customers may also qualify for our H2O customer assistance program and the Operation Fuel offerings.

Download the WRAP Customer Eligibility Checklist

Note, this form is designed to help social service agencies collect the necessary information to qualify customers for the program. Please complete and email to

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