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Logo for Connecticut Water website
Contact & Help Center Bill Pay
  • Service & Billing
    Service & Billing
    Helpful links for your bill, services, and support.
    Your Bill
    Pay Your Bill

    Conveniently pay your bill online.

    Payment Options

    Convenient payment options.

    Guide To Your Bill

    A basic guide to understanding your water bill.

    Current Rates

    View the rate schedules for each community water system.

     
    Meter Reading & Changes

    Quick guide to understanding your water meter.

    Financial Support

    A variety of programs for income-eligible customers.

    What Is Estimated Billing?

    Better understand estimated billing with these FAQs.

    Your Service
    New Customer Information

    Information for you as a new customer.

    Developer Projects & New Service Connections

    Contact us about getting public water to your project or home.

    Seasonal Customers

    Information on procedures for seasonal service.

    Start/Stop Service

    For your attorney to request start/stop of service.

    Report a problem

    Learn more
    Sign up for alerts

    Learn more
    Billing questions?

    Contact us
  • Save Water
  • Water Quality
    Water Quality
    Committed to providing clean, reliable drinking water to customers.
    Water Quality Reports

    Review annual water quality test reports by town and system.

    Lead Reports

    Lead testing results reported by town and system.

    Water Quality Fact Sheets

    Covering FAQs about the water treatment process.

    Protection at the Source

    Examples of our commitment to protect water at the source.

    Learn about PFAS

    What it is, how it might affect you, and ways to minimize exposure.

    Lead Service Line Inventory

    Up-to-date information on our service line material inventory.

    Questions about water quality?

    See FAQs
  • Linebacker® Protection
  • Community Commitment
    Community Commitment
    Connecticut Water is dedicated to being an integral part of and improving the communities we serve
    Mission & Responsibility

    Our mission and social responsibilities.

    Community News

    The latest news about Connecticut Water and our communities.

    Community Giving

    Giving back, supporting communities and people.

    Customer Councils

    About the customer councils, meeting agendas, and minutes.

    WICA Program

    Information on the WICA program and how it affects customers.

    Outdoor Recreation Programs

    Information on Shenipsit Lake Reservoir and the Killingworth Hiking Trails.

    Cross Connection Inspection

    Protect your drinking water with our Cross Connection Inspection program.

    Current Projects

    Current projects supporting our water systems.

    Careers

    Job openings and opportunities.

    Firefighter Support Grant Program

    Providing grants to emergency organizations serving our communities.

    Learn more
  • Contact & Help Center
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Forms

Please find frequently used forms below for your individual needs. Not seeing what you are looking for? Call us at 1.800.286.5700.

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Authorization to Discuss Account Form

 

Commercial Customer Billing Authorization Form

 

Commercial Fire Customer Billing Authorization Form

 

Residential Customer Billing Authorization Form

 

Serious Illness Form

 

Meter Reading Form

 

Property Closing Form

 

Water Service Availability Form

 

Linebacker Program Signup Form

 

Shoreline Property Owner Boat Registration Sticker Form

 

Customer Service Contact Form

 

Letter of Intent Disconnect Form

 

Letter of Intent Temporary Disconnect Form
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Routine Customer Service Inquires and 24 hour Emergency Service: 1.800.286.5700

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YOUR BILL
Pay Your Bill
Payment Options
Guide To Your Bill
Current Rates
Meter Reading & Changes
Financial Support
What Is Estimated Billing?
YOUR SERVICES
New Customer Information
Developer Projects & New Service Connections
Seasonal Customers
Start/Stop Service
Report A Problem
Sign Up For Alerts
Save Water
Linebacker Protection
WATER QUALITY
Water Quality Reports
Lead Reports
Water Quality Fact Sheets
Protection at the Source
Learn About PFAS
Lead Service Line Inventory
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Community News
Community Giving
Customer Councils
WICA Program
Outdoor Recreation Programs
Cross Connection Inspection
Current Projects
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