Connecticut Water has updated our online billing platform. If you are a current auto pay or e-billing customer, for the security of your data, you must update your billing information on our new system to ensure that scheduled payments can be completed. Please note that the 'convenience fee' mentioned in the Invoice Cloud Terms & Conditions does not apply to Connecticut Water payments. Click here for a how-to guide.
As of 12/30/21 Connecticut Water is temporarily suspending all non-essential visits to customer’s premises. We will continue to schedule emergency visits and other essential appointments that are necessary to maintain water service or ensure water quality. We will resume scheduling non-essential appointments at a later date.
We have made exciting changes to our online billing platform! Existing auto pay and e-billing customers should update their information to ensure a seamless transition.
Interest-free extended payment plans for up to 24 months are available for any customer with past due balances, without requiring a determination of financial need to assist you during this period. There is no down payment required. If you are having trouble paying your bill, please contact us by phone at 1-800-286-5700 as soon as possible for information.
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