Dedicated to serving customers, communities, employees and the environment.
As members of the very communities we serve, we are passionate about delivering more than just quality water, but also quality service, environmental protection, and meaningful support for our communities and customers.
Our Mission
We sustain life by delivering high-quality water and exceptional service while investing in the health and vitality of the communities we serve.
Vision
Thriving communities, built on reliable water and world-class service — today and for generations to come.
Values
Do it right. We uphold the highest standards of integrity. We make the right choices, even when they’re hard, and foster a culture of transparency and accountability with straight talk.
Do it together. We believe in the power of partnership — because we’re stronger together. We respect each other’s expertise and collaborate with trust and teamwork to create better outcomes for all.
Do it with heart. We serve with compassion, positivity, and purpose. By actively listening, delivering solutions, and making a lasting impact, we strive to be a force for good in our communities and beyond.
CWC serves more than 107,000 customers, which is about 350,000 people, in 60 towns in Connecticut.
At Connecticut Water, we have more than 200 dedicated, highly trained employees who work each and every day to deliver to you reliable water service.
Committed to Keeping our Employees Safe
Protecting the health and well-being of our employees is a main focus at Connecticut Water. We work to ensure our people return safely to their family and friends at the end of every workday. Every internal meeting starts with a safety presentation to reinforce the priority of this value.
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Corporate Sustainability Report
At Connecticut Water we care deeply about the environment and communities we serve and part of our mission in our daily work is to be a force for good in our communities. Some of our actions we take include supplier diversity, environment stewardship, reducing carbon emissions, diversity, equity and inclusion, and so much more.
The H2O America corporate sustainability report highlights the successes and goals of Connecticut Water and H2O America's other water and wastewater utility operations across California, Maine, and Texas in conducting our operations in a manner that respects the natural environment and values service to customers, communities, employees, and shareholders.
Read the full report
Connecticut Water is a subsidiary of H2O America
H2O America (Nasdaq: HTO) is a national investor-owned network of local water and wastewater utilities, united by one purpose: delivering clean, high-quality water to the communities we call home.
For H2O America, providing water is more than a responsibility—it’s a privilege. Every connection we serve helps sustain what matters most: public health, vibrant neighborhoods, and a reliable future.
Across approximately 407,000 water and wastewater service connections, we invest in critical infrastructure to strengthen water supply for generations to come. We stay actively engaged in our local communities while focusing on operational excellence and delivering sustainable, long-term value to our investors.
Water is local—and so are our roots. Through our four regional water utilities—Connecticut Water Company, Maine Water Company, San Jose Water Company, and Texas Water Company— we proudly serve more than 1.6 million people across the country. Together, we protect what’s precious.
For more information, please visit H2O-America.com.